Boelry Return & Refund Policy
At Boelry, customer satisfaction is our priority. Our return and refund process is subject to the following conditions:
Notice Regarding Returns & Refunds
Due to the relocation and expansion of our production facility and warehouse, the processing of returns and refunds may be temporarily delayed for approximately one month.
All return and refund requests will be reviewed and handled once our relocation process is completed. We appreciate your patience and understanding during this period.
Thank you for your cooperation.
Return Conditions
- The product must be returned in its original packaging.
- The product must be unused, unworn, and undamaged.
- We offer easy returns within 30 days for all customers in the United States, Canada, the United Kingdom, Australia, and Europe.
- The return period starts on the day the order is placed, and the item must reach us before this 30-day period ends.
- Returns are not processed on weekends and public holidays. The 30-day return period includes these days, and it is the customer’s responsibility to complete the return before the specified period expires.
- Original box, tags, certificates, and accessories must be included in the return package.
- Custom-made, personalized, and diamond products cannot be returned. However, in case of a manufacturing defect, wrong item, or damaged product, we offer a free replacement.
- For discounted, promotional, or clearance products, returns and exchanges are not accepted unless the item arrives damaged or defective.
- Each non-defective item is eligible for one return or exchange only. Once a non-defective item has been exchanged, it cannot be returned or exchanged a second time.
- For items returned that do not meet the stated return conditions and are refused by us, the cost of reshipping the product back to the customer is the customer’s responsibility.
Damaged or Incorrect Items
- If your order arrives damaged, defective, or incorrect, you must contact us within 3 days from the delivery date.
- Claims made after this period will be processed under the standard return procedure.
- For damaged or incorrect items, return shipping costs will be covered by us, and a free replacement of the same item will be provided.
Return Process
- Email us at support@boelry.com to request a return.
- Please include: order number, items to return, condition of items, reason for return.
- You will receive a Return Authorization Form to include in your package.
- Send the item within 30 days from the order date.
Return Shipping Costs
- If the item is faulty or incorrect, we cover the shipping costs.
- For other return reasons, the customer is responsible for return shipping fees.
- For international returns, customs duties, taxes, and any additional fees are the customer’s responsibility.
Refund Method & Processing Time
- Refunds will be issued via the original payment method. Store credit can be issued upon request.
- Refunds will be initiated within 3–5 business days after approval.
Non-Returnable Items
- Products not delivered back within 30 days from the order date.
- Used, worn, or altered items.
- Items without original packaging, tags, or accessories.
- Custom-made, personalized, or diamond items (unless defective).
Unauthorized Returns
- Boelry reserves the right to refuse unauthorized returns, including custom-made, specially produced, or final sale items, and return such shipments to the customer.
- We are not responsible for unauthorized, misdirected, or abandoned return shipments.
- Boelry reserves the right to suspend or close accounts if misuse of the return policy is detected.
📩 Contact Information
For all return and exchange requests:
Email: support@boelry.com
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (EST)