Customer Help
At Boelry, our support team is here to assist you. Whether you have questions about products, orders, or returns, feel free to reach out. Your satisfaction is our priority!
Common purchase queries answered
Orders and Shipping
Your order typically arrives within 3-7 business days, depending on your location and the shipping method selected.
To create an account, visit our website and click on the “Sign Up” or “Create Account” button. Fill in the required information, then submit the form. You’ll receive a confirmation email to activate your account.
To change your shipping address, log into your account, go to the “Account Settings” or “Profile” section, and update your address. If you need assistance, contact our customer support team.
You can track your order by logging into your account and navigating to the “Orders” section. There, you’ll find the tracking information for your recent purchases. Alternatively, you can check the tracking link provided in your shipping confirmation email.
No, at Boelry, we do not store your credit card information. All payment details are processed securely through our payment gateway, ensuring your information remains safe and private.
Yes, we charge sales tax based on the applicable rates for your location. The total amount, including tax, will be displayed at checkout.
To check if we ship to your country, please refer to our shipping policy page or enter your address during the checkout process. If you have any questions, feel free to contact our customer support team.
All of our products are shipped together in one package. You can expect to receive your entire order in a single shipment for convenience.
If you need to swap an item
Returns and Exchanges
At Boelry, we accept returns within 30 days of delivery. Items must be unworn, in their original packaging, and accompanied by the receipt. To initiate a return, please contact our customer support team for further instructions.
If you received the wrong item, please contact our customer support team within 30 days of delivery. We’ll assist you in resolving the issue and ensure you receive the correct item.
If your order arrived damaged, please reach out to our customer support team within 30 days of delivery. We’ll guide you through the return process and ensure a replacement or refund is arranged promptly.
Please mail your authorized return to the address provided by our customer support team when you initiate the return process. Ensure the item is securely packaged and includes the original receipt for a smooth return.
You can receive customer support by contacting us through our website’s contact form, emailing us directly, or calling our support hotline. Our team is available to assist you with any inquiries or issues.
If you entered an incorrect shipping address, please contact our customer support as soon as possible. If your order hasn’t been processed yet, we can update the address for you. If it has already shipped, we’ll guide you on the next steps.
You can change or cancel your order within a short period after submission. Please contact our customer support immediately for assistance. Once the order is processed, changes or cancellations may not be possible.
Yes, you can pre-order items that are sold out if we offer that option. Check the product page for availability and estimated restock dates. If pre-orders are available, you can secure your item ahead of time.