Customer Help
At Boelry, our support team is here to assist you. Whether you have questions about products, orders, or returns, feel free to reach out. Your satisfaction is our priority!
Common purchase queries answered
Orders and Shipping
Your order will usually be delivered within 2–4 business days, depending on your location and the shipping method you choose. If you need your order sooner, you can contact support@boelry.com
for assistance.
For more details on shipping times, processing, and international delivery, please see our Shipping Policy page.
To create an account, visit our website and click on the “Sign Up” or “Create Account” button. Fill in the required information, then submit the form. You’ll receive a confirmation email to activate your account.
To change your shipping address, log into your account, go to the “Account Settings” or “Profile” section, and update your address. If you need assistance, contact our customer support team.
You can track your order by logging into your account and navigating to the “Orders” section. There, you’ll find the tracking information for your recent purchases. Alternatively, you can check the tracking link provided in your shipping confirmation email.
No, at Boelry, we do not store your credit card information. All payment details are processed securely through our payment gateway, ensuring your information remains safe and private.
For U.S. orders, all applicable sales taxes are included in the price. For international orders outside the United States, taxes and duties are excluded and may be charged upon delivery.
We ship to all U.S. states. For international orders, availability may vary depending on the product. If you need assistance, our support team is here to help.
All of our products are shipped together in one package. You can expect to receive your entire order in a single shipment for convenience.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of the purchase date. Products must be unworn, in their original packaging, and accompanied by the receipt. To initiate a return, please contact our customer support team.
For detailed information on our return and refund policy, please see our Refunds & Returns page.
If you received the wrong product, please contact our customer support team within 30 days of the purchase date. We will assist you in resolving the issue and ensure you receive the correct product.
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 3 days of delivery.
For normal items, we will arrange a replacement or a full refund.
For personalized, custom-made, final sale, or diamond items, only a replacement of the same item will be provided; refunds are not available for these products.
Please mail your authorized return to the address provided by our customer support team when you initiate the return process. Ensure the item is securely packaged and includes the original receipt for a smooth return.
You can get customer support by using the contact form on our website, through the live support section visible at the bottom left, or by sending us an email directly. Our team is ready to assist you with any questions or issues you may have.
If you entered an incorrect shipping address, please contact our customer support as soon as possible. If your order hasn’t been processed yet, we can update the address for you. If it has already shipped, we’ll guide you on the next steps.
You can change or cancel your order within a short period after submission. Please contact our customer support immediately for assistance. Once the order is processed, changes or cancellations may not be possible.
Yes, you can pre-order items that are sold out if we offer that option. Check the product page for availability and estimated restock dates. If pre-orders are available, you can secure your item ahead of time.